Privacy Policy

Overview

12th And Oak Floor Co. LLC ("we," "us," or "our") operates at 113 State Ave #103, Clayton, NC 27520. This Privacy Policy explains how we collect, use, and protect information you provide when contacting us, requesting an estimate, or communicating with us by phone, text, email, or web form.

Information We Collect

We collect information you provide directly to us, including:

• Name
• Phone number
• Email address
• Home or property address
• Details about your flooring project
• Any other information you choose to share when contacting us

How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests and inquiries
• Schedule and coordinate free in-home consultations
• Provide written estimates and manage your project
• Send appointment confirmations, reminders, and project updates
• Communicate with you about your flooring services
• Improve our services and customer experience

SMS and Text Messaging

By providing your phone number and opting in to receive text messages from 12th And Oak Floor Co., you consent to receive SMS messages related to your flooring project, including appointment confirmations, scheduling updates, estimate follow-ups, and service communications.

• Message frequency varies based on your project and communication needs.
• Message and data rates may apply depending on your mobile carrier and plan.
• To opt out of SMS messages at any time, reply STOP to any text message you receive from us.
• To request help, reply HELP to any text message or contact us at info@12thandoak.com.

We do not sell, rent, share, or disclose your phone number or any personal information to third parties for their marketing purposes. Your phone number is used solely to communicate with you about your flooring project and our services.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With service providers who assist us in operating our business (such as our scheduling software), who are bound to keep your information confidential
• When required by law or in response to legal process
• To protect the rights, property, or safety of 12th And Oak Floor Co., our customers, or others

Data Retention

We retain your personal information for as long as necessary to provide services to you and as required by applicable law. If you would like us to delete your information, please contact us using the information below.

Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to understand how visitors use the site and to improve your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us: